This will vary depending on payment method chosen. Please email us if you need to verify a transaction.
Frequently Asked Questions
This is an extremely common mistake that people make. Unfortunately once a purchase has been made we have no ability to alter the invoice since the payment has already been made. We will on occasion extend a discount on a future order to make up for missing this sale. Please submit a ticket if this is your situation and we will do our best to try to help.
If you have yet to submit your order for processing then you can simply edit your order to include the correct shipping address. If your order has been submitted we can only change a shipping address before it has left our facility. Please Contact us and we will do this for you. Once it has shipped we have no control over the destination. If you have a forward of address in place with USPS, USPS will forward your shipment to the new address they have on file for you. If USPS returns the mis-addressed package back to us, we will be glad to reship it to you at the correct shipping address.
The only two instances where points will not be added are if you chose to pay with points or if you forgot to login to your members area before purchasing. If you use guest checkout then no points will be added to your balance because the system doesn't have a member ID to add them to. If this has happened please submit a support ticket. Be sure to include your name, username and order number that points weren't credited for. Our staff will verify the legitimacy of your claim and add the appropriate number of points to your balance.
We do not suspend our chemicals in any way unless the compound is water soluble to begin with. It is perfectly normal to have the compound gather at the bottom of the bottle if left to sit for an hour or more. Simply shake the bottle and it will once again disperse into the solution.
When transacting through credit cards there are two types of transactions that occur. One is called an authorization and the other is called a capture. An authorization is the first thing that is done whereby the bank puts the amount of the charge on hold returning a message to the processor that the funds are available. The next step is called a capture. It is at this step that the bank will verify that the information entered into the checkout form under "Billing Address" is accurate. This means that the street address and zip code match exactly to what the bank has on file for your account. If the billing address is incorrect by even one number then a capture will fail and no signal to remove those funds from your account will be sent. Hence the AVS mismatch error upon checkout. When incorrect billing information is entered we will have a case where the authorization (do the funds exist) was successful but the capture (did they enter the correct identifying information to show that the transaction isn't fraudulent) was unsuccessful. This means that when you look at your bank statement or online account you will see what looks like a charge from us. This is not a charge from us as the capture failed. This is simply an authorization which we release immediately. Each bank has their own policies regarding authorizations though and most banks will not return those funds to your account until 48 business hours have passed. Some unfortunately take a bit longer up to 5 business days. This is the policy of your individual bank and Extreme Peptide has no control whatsoever over how long they choose to hold your funds. Because of this it is very important that you triple check your billing information prior to submitting your order. ***Please note that if you ask the bank, they cant tell the difference on their end between an authorization and a charge. But in your account the charge will show as pending and then disappear. This is simply how it works.***
The purity level indicated on a COA is simply a measurement of aminos that made it into the proper chain to form the peptide. The left over 2% are simply aminos that for what ever reason didn't make it into the proper sequence.
Please double check that the billing address that you are entering is accurate and correct. The zip code and address must match for the transaction to go through. If it is not correct it will cause a pending charge that will drop shortly. If it still wont work please email us through our support department and we will help you to figure out what is going wrong.
The first thing you will want to do is navigate to the members forgot password page located HERE. From this page, enter your username and email address for authentication and you will be emailed instructions for resetting your password. Be sure to check your spam folder as sometimes automated e-mails will land there by mistake. If you run into any issues with this process please submit a support ticket and one of our dedicated staff members will be happy to help.
If there has been a mistake with the address provided for shipment, or a shipment was unable to be signed for, USPS will generally return the packages to the sender. Once the package has been returned to our shipping facility, we will notify the customer by the next business day. We will offer a reshipment one time, at our expense, either to the same address or an updated address. Updated tracking information will be provided once the package has been reshipped.