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Knowledgebase

How can I check my past orders to track their progress?

From your members area click the "my orders" tab and you will be taken to a list of all of your past orders. They will each be updated with a status and you can click them to open and view their contents. When your order is marked completed you will be sent an order completed email that contains a link called "click to track" That link will take you directly to the proper page for you to track your shipment straight to your door.

Why did I receive an email from support saying that I've been added to the no-sell list?

Extreme Peptide sells products that are explicitly sold for laboratory research studies only. As a company we have an obligation to catch and reject any orders that come from individuals who may use our products outside of their intended purpose. If you have been added to the no-sell list then it is because the management of Extreme Peptide has been given reason to believe that you have intentions of using our products improperly.

Once a name has been added to this list it is very rare that it will be removed without extensive due diligence by Extreme Peptide staff. As a research supply company this is our obligation under the law and we will always fulfill it.

I've forgotten my password. How can I reset it?

The first thing you will want to do is navigate to the members forgot password page located HERE.

From this page, enter your username and email address for authentication and you will be emailed instructions for resetting your password. Be sure to check your spam folder as sometimes automated e-mails will land there by mistake.

If you run into any issues with this process please submit a support ticket and one of our dedicated staff members will be happy to help.

I received a DocuSign request. What do I need to do?

If you have received a notice that your order has been placed on hold, and that we have emailed you a DocuSign, there is no need to worry. This is simply a digital copy of our terms and conditions. All we are requesting is a digital signature agreeing to these terms before we can send your package. This is a one-time measure that you will not have to complete for future orders. We do this when a client's information has anything pertaining to "Fitness", "Working Out", “Muscle” etc. to ensure compliance and for the safety of our clients.

Once you have received the DocuSign, please complete it at your earliest convenience and we will get your package shipped out shortly after. If you are unable to agree to the Docusign for any reason please let us know so we can cancel and refund your order. If there are any questions you may have, please submit a support ticket and we will be glad to clear anything up for you!

What is your refund policy?

We will accept returns if it is due to damage that is our fault or manufacturers defects. The items that we sell are chemicals and peptides and as such could degrade if improperly handled. As a result we are unable to resell products once they have left our warehouse.

Peptides due to their fragile nature and us being unable to monitor how they were handled when they were out of our care, could possibly degrade. We prefer not to accept returns of peptides due to this fact. Although we will listen to all cases should the need arise. Please CONTACT US to discuss this.

If you are missing an item or the item you receive is damaged then please contact us and we will send out a replacement free of any shipping costs to you.

If A refund is deemed necessary then we will manually refund your transaction or the appropriate amount for the returned items. Chargebacks will not be taken lightly and will subject the client to being put on the no sell list. Refunds will only be issued after the items have been returned to us. Please always contact us first because most issues can be resolved very easily.

If your order has not yet been shipped and you wish to cancel your order then please email us at [email protected] and we will do our utmost to accommodate you. We cannot promise that we can intercept it though if its already been processed.

All Items are shipped safely and in a manner that ensures safe arrival. If for any reason this is not the case then please email us and we will work with you. Each case is handled individually.

If a product is missing from your order then please contact us and once we verify the legitimacy of the claim then we will send the missing item to you. All orders are documented and are photographed prior to shipping to avoid any fraudulent claims.

Chargebacks will not be tolerated due to our above policy for handling all issues. We will treat chargebacks as fraud and will pursue legal action if a chargeback is initiated to the full extent of the law.

Are your products ingestible?

None of the products sold on extremepeptides.com are for any use except for academic laboratory research and are therefore not made to be suitable for humans ingestion. If you ingest any peptide or research liquid purchased by extreme peptide then you subject yourself to serious health risks. If this happens, accidental or otherwise, please seek medical attention immediately. If the management or staff of Extreme Peptide believes that you have intentions of using any of our products in any manner other than their intended use outlined by our terms and conditions you will be subject to further order verification and order cancellation, up to being added to the no sell list.

Do you sell bacteriostatic water or any type of solvents?

We do not carry any type of solvents. We have no intentions of carrying them in the future either.

How much does shipping cost?

For orders within the US

USPS First Class: FREE

USPS Priority: $9.99 (Free on orders over $199)

USPS Express: $34.95

Can I ship to an address different from my billing address?

Yes, simply uncheck the box that says "Ship to the same address" below where billing information is entered and an area for shipping information will appear.

I entered in the wrong shipping address. How can I change it?

If you have yet to submit your order for processing then you can simply edit your order to include the correct shipping address. If your order has been submitted we can only change a shipping address before it has left our facility. Please Contact us and we will do this for you. Once it has shipped we have no control over the destination. If you have a forward of address in place with USPS, USPS will forward your shipment to the new address they have on file for you. If USPS returns the mis-addressed package back to us, we will be glad to reship it to you at the correct shipping address.

Where do you ship from?

Shipped Domestically in the US

My Package Is Being Returned To Sender

If there has been a mistake with the address provided for shipment, or a shipment was unable to be signed for, USPS will generally return the packages to the sender. Once the package has been returned to our shipping facility, we will notify the customer by the next business day. We will offer a reshipment one time, at our expense, either to the same address or an updated address. Updated tracking information will be provided once the package has been reshipped.

Why can't I find my country on the list of countries when trying to place an order?

Please note: We are only shipping to US addresses.

Will you send my products to me without labels?

Nothing sold at Extreme Peptide will be shipped without labeling. The products that we sell can be harmful if used improperly and we are required by law to label so that the proper warnings are visible. We apologize for any inconvenience that this may cause.

My tracking info is showing delivered but I do not see my package.

Domestic packages being shipped via USPS will have delivery confirmation. USPS is generally very precise with properly scanning packages. If package isnt on your doorstep, please check around the front area of your home (front porch, behind planters, etc.). If your residence has a reception area for your mail service, be sure to check with the receptionist for your package. If none of these, we suggest speaking to your mail person directly to see if he or she has any information regarding the whereabouts of your package. If nothing else, please submit a support ticket with us and we will begin a criminal theft investigation with the Courior. These investigations usually take 48-72 hours to complete, and within that time frame you may be contacted by a USPS representative. All missing package claims must be made within 10 days of the date the tracking information indicates the package was delivered.

Do you ship with discrete packaging?

All packages are shipped either in an Envelope or Box with the name of one of our fulfillment providers. We understand the need for your organization's confidentiality and we strive to uphold the highest levels of privacy.

How does the free shipping promotion work?

If the subtotal (Price after all discounts are applied) of your order is over a certain threshold then shipping at checkout will shows $0.00. You will then have the free shipping option available for you to select upon proceeding to checkout.

What methods do you use to ship orders?

We offer shipping via USPS Frist Class, Priority and Express.

Please note: We only guarantee the amount of time that it will take to leave our facility. Extreme Peptide does not guarantee delivery times. This is in the control of the carrier. Once it has left our facility we have no control over speed of delivery.

Will I be required to sign for my package when it arrives?

Most US orders ship with no signature required. Signature confirmation can be added to your shipment upon request.

Why do the peptides I received have different colored tops than pictured on your site?

The blue colored tops pictured on the site are simply for illustration. Each peptide we sell will have a varying colored top to help our clients distinguish between them.

I ordered one of your research liquids and it isn't suspended. Is this normal?

We do not suspend our chemicals in any way unless the compound is water soluble to begin with. It is perfectly normal to have the compound gather at the bottom of the bottle if left to sit for an hour or more. Simply shake the bottle and it will once again disperse into the solution.

What form do your peptides arrive in?

All peptides are in lyophilized powder form. Our catalog peptides are stocked in vial form but we are able to deliver in any container that you wish. Simply place a custom order and we will make it for you. In any other form the integrity of the peptide would degrade to rapidly and wouldn't be any good by the time they arrived to you. The form that we sell them in is best in temperatures below - 8 F. They are durable enough though to be perfectly fine in room temperatures, out of direct sunlight, for approximately 3-4 weeks.

What is the shelf life of your research liquids unopened?

A research liquid at room temperature, not exposed to direct sunlight, should be fine for up to 18 months. This of course does vary from compound to compound but this is a good rule of thumb. If a serum is open or exposed to direct sunlight then that time frame drops considerably so care should be taken during storage.

Do the products I ordered need to be refrigerated?

Peptides due to their fragile nature should immediately be refrigerated upon receiving them. Peptides which will be stored for 3 months or more should be kept in a freezer. For under 3 months refrigeration is perfectly fine.

Research Liquids should not be refrigerated.

What are your products used for?

Peptides are manufactured and sold to be used in an academic laboratory research setting. Nothing we sell is intended for nor is it manufactured for diagnostic or therapeutic purposes in humans. Extreme Peptide reserves the right to require additional verification of proper intent prior to fulfilling orders. Any orders that we feel aren't for the specific intended purpose laid out in our Terms and Conditions will be denied. Truthfully, if you are asking this question then you shouldn't be ordering from Extreme Peptide.

A peptide that I purchased recently has less powder in it than others I've gotten. Does this mean it doesn't have the right MG?

Peptides due to their nature come in a variety of sizes and shapes. Normally after the lyophilization process has completed we have a peptide that is in a perfect cake. However there are times when it may break in transit or simply appear differently. This is no way effects the quality or potency of the product. It is simply an aesthetic issue. While we do try to always present a product that looks perfect, on occasion this isn't possible.

Proteins such as LR3 are very large in size and due to the requirement of a buffer will appear larger in size than a mod grf or ghrp. This is also normal.

What are the purities of the peptides that you sell?

Extreme Peptide will never sell a peptide that is less than 98% in purity from our catalog section. Many of our smaller peptide chains are well into the 99% purity range. We have manufacturing abilities that are quite often beyond the scope of smaller companies and therefore are able to achieve very high purity levels.

Proteins such as IGF-1 LR3 are always receptor grade and always above 95% purity.

Can I perform independent lab testing of your Catalog products?

We not only allow this but encourage it. If any customer of Extreme Peptide wishes to conduct their own Mass-spec, Maldi-mass, AAA or HPLC testing on our products we will be happy to replace any products used in the testing.

Simply furnish us with a copy of the results of the test and give us the order number that it was purchased on and we will replace the tested products for free. Extreme Peptide is very confident in the products that we sell and an excellent way of showing this is through independent blind tests done by our customers.

If a peptide is 98% purity then what is the other 2%?

The purity level indicated on a COA is simply a measurement of aminos that made it into the proper chain to form the peptide. The left over 2% are simply aminos that for what ever reason didn't make it into the proper sequence.

How can I earn EP Reward Points?

Simply log into your EP account and place an order and you will automatically earn EP Rewards Points. Not registered? Click here

You will receive 1 point per dollar spent. You may also earn Reward Points for various activities such as signing up for our newsletter or taking one of our surveys.

These points can be redeemed on future orders at an equivalence of 20 points = $1. So, essentially you are earning 5% cash back just for being a loyal Extreme Peptide customer!

Can you explain to me step by step how to apply My EP Rewards points towards my purchase at checkout?

  1. When checking out, after entering your billing information and pressing continue, you will see 3 options for payment. Pay by Credit card, Gift Certificate or Pay with Customer rewards points.
  2. Select the third option to pay with points and enter the number of points you wish to apply towards this invoice. Points are calculated at 20:1 meaning that 20 My EP Rewards points are equal to $1.
  3. Hit submit and the system will automatically deduct the proper amount from your total balance due.
  4. After adding the points you must then proceed to another payment method to pay the balance that is left over including any shipping costs.
  5. Pay the remaining balance and click submit and you're done!

Can I use My EP Rewards to deduct shipping costs or taxes?

My EP Rewards points may only be redeemed toward product costs. My EP Rewards points cannot be applied to shipping and handling costs nor can the be applied to any taxes incurred on an order.

How many points are equal to one dollar off at checkout?

When checking out, 20 My EP Rewards points are equal to $1 off of your order! This is free to you as a member and points do not expire. An example of the points conversion can be seen by visiting the My EP Rewards page.

How many points do I receive per dollar spent?

Each dollar spent on products at extremepeptide.com will earn you one My EP Rewards point. Points are calculated on the subtotal of your order. Shipping costs and applicable taxes are not part of your subtotal and no points will be credited for them.

Can I receive points retro-actively for past orders?

All orders that qualify for points will receive them automatically. If you think you did not receive points on an order you were eligible for please send us an email and we will sort it out.

I made a purchase but no points were added to my balance? Why?

The only two instances where points will not be added are if you chose to pay with points or if you forgot to login to your members area before purchasing. If you use guest checkout then no points will be added to your balance because the system doesn't have a member ID to add them to.

If this has happened please submit a support ticket. Be sure to include your name, username and order number that points weren't credited for. Our staff will verify the legitimacy of your claim and add the appropriate number of points to your balance.

How can I check my EP Rewards points balance?

You will need to log in, than go to my profile. Your total EP Reward points will be displayed there. You are then welcome to use those points to deduct part or all of the cost of the products you are purchasing.

Further Review for Select Orders

We reserve the right to further review random orders as well as any foreign orders with high dollar amounts. This is to ensure compliance of our Terms of Service as well as protect ourselves and our clients from possible fraud. If you receive a follow up email from Extreme Peptide please respond ASAP to ensure the prompt shipment of your order.

If you have any questions regarding this please let us know.

How will this purchase appear on my credit card statement?

This will vary depending on payment method chosen. Please email us if you need to verify a transaction.

Do you accept prepaid credit cards such as Greendot?

Our system is setup to handle prepaid credit or debit cards however address verification must be enabled or our system may reject the card believing it to be fraudulent. Our processing system is unable to use Greendot cards. Please be sure to login to your prepaid account and turn on Address verification. Also be sure that the address that the card issuer has on file is the correct address that you enter into the shopping cart.

Can I pay by western union or money gram?

We do not accept these payment methods. We are searching for alternate methods of payment to accept however these are not currently one of them.

We can accept a Money order for payment. Please note that your order will not ship until we have received the money order.

I'm trying to make a purchase but it keeps getting declined and I'm sure everything is right! Why is this happening?

Please double check that the billing address that you are entering is accurate and correct. The zip code and address must match for the transaction to go through. If it is not correct it will cause a pending charge that will drop shortly.

If it still wont work please email us through our support department and we will help you to figure out what is going wrong.

I tried to make a purchase and my card was declined but I still show a charge. Why is that?

When transacting through credit cards there are two types of transactions that occur. One is called an authorization and the other is called a capture. An authorization is the first thing that is done whereby the bank puts the amount of the charge on hold returning a message to the processor that the funds are available.

The next step is called a capture. It is at this step that the bank will verify that the information entered into the checkout form under "Billing Address" is accurate. This means that the street address and zip code match exactly to what the bank has on file for your account. If the billing address is incorrect by even one number then a capture will fail and no signal to remove those funds from your account will be sent. Hence the AVS mismatch error upon checkout.

When incorrect billing information is entered we will have a case where the authorization (do the funds exist) was successful but the capture (did they enter the correct identifying information to show that the transaction isn't fraudulent) was unsuccessful. This means that when you look at your bank statement or online account you will see what looks like a charge from us.

This is not a charge from us as the capture failed. This is simply an authorization which we release immediately. Each bank has their own policies regarding authorizations though and most banks will not return those funds to your account until 48 business hours have passed. Some unfortunately take a bit longer up to 5 business days.

This is the policy of your individual bank and Extreme Peptide has no control whatsoever over how long they choose to hold your funds. Because of this it is very important that you triple check your billing information prior to submitting your order.

***Please note that if you ask the bank, they cant tell the difference on their end between an authorization and a charge. But in your account the charge will show as pending and then disappear. This is simply how it works.***

I checked out and forgot to apply the discount code. Can you help?

This is an extremely common mistake that people make. Unfortunately once a purchase has been made we have no ability to alter the invoice since the payment has already been made. We will on occasion extend a discount on a future order to make up for missing this sale. Please submit a ticket if this is your situation and we will do our best to try to help.